Payment Assistance

The following information is currently printed on the back of each monthly statement. This page can be printed for future reference.

FOR AFTER HOURS EMERGENCIES FOR ELECTRIC OR WATER SERVICE CALL 740.695.0123

Payment Options

Utility Payments are accepted during normal business hours at the Municipal Building or can be mailed to:

St. Clairsville Municipal Utilities
PO Box 537
100 N. Market Street

St. Clairsville, OH 43950

To speak to a staff member in the Utility Office concerning your bill call (740) 695-1410

Regular business hours are 8:30 am to 4:30 pm Monday through Friday. The office is closed on Saturday, Sunday and holidays.

Utility payments may be deposited into the night drop box located on the office door after business hours or throughout the weekend. The night drop box is a secure box and envelopes are provided for customer use.

Utility payments are accepted through the City's web site by using the link below to access the utility account. Credit cards accepted are Visa, MasterCard and Discover. The same three credit cards are accepted for payment in the office or over the telephone.

Utility payments can be automatically deducted from a checking or savings account of the customers choice. Click here to read more concerning this program. To sign up for the ACH program, click here for the required application, Print and complete the application and mail to PO Box 537, St. Clairsville, Ohio 43950.

Payment Assistance

For possible financial assistance, contact the following agencies:

  • Community Action Commission - 740.695.0293
  • United Way - 304.233.6300
  • Department of Human Services - 740.695.1074
  • Council of Churches - (Church of Choice)
  • Salvation Army - 304.233.4400
  • Veterans Service Commission - 740.695.2551

A hearing may be requested when there is an irreconcilable failure of agreement with the utility staff. Request for a hearing must be submitted in writing to the utility manager within two business days of the termination date. Current charges must be paid as a hearing pertains to the delinquent amount due. Hearing issues shall include, but not be restricted to:

  • Disputes as to amount due
  • Medical hardship
  • Financial Hardship
  • Other Reasonable Cause

Payment must be received by the utility office by 4:30 pm on the due date to avoid the 10% penalty.

FAILURE TO RECEIVE THE BILL DOES NOT WAIVE THE PENALTY.