Termination of Utility Services

We would like to take this opportunity to express our appreciation to those customers who faithfully remit payment on their utility account in a timely manner. Your timely payments help in our efforts to keep operating costs to a minimum. However, as with most enterprises, there are those accounts that remain outstanding and face termination of services due to nonpayment.

Delinquent accounts are notified with a Disconnect Notice issued at the end of the month. This notice applies a 10% penalty and extends the payment period to the 11th of the month. If the 11th of the month falls on a Saturday, the payment will be due on Friday. If the 11th of the month falls on Sunday, the payment would be due on Monday, Tuesday if Monday is a holiday.

PROPERTY OWNERS WILL RECEIVE AN "OWNER'S COPY" OF A TENANT'S DISCONNECT NOTICE PROVIDED THE CURRENT PROPERTY OWNER'S INFORMATION IS ON FILE. PROPERTY OWNERS DO NOT RECEIVE A NOTICE IF THEIR TENANT IS CURRENT WITH THE BILL.

A review of all unpaid delinquent accounts with a balance above $50.00 is completed on the first business day following the due date. Termination of services will occur the next business day.

Customers needing assistance with payment of their bill are encouraged to call one of the agencies listed on the back of the regular monthly bills. Click here to see the back of the bill.

Ordinance 2003-39 states that services that have been terminated due to nonpayment may be reconnected during regular business hours provided:

  • The delinquent portion of the account is paid in full
  • Reconnect fees are paid in full
  • Payment of first amount due on a Partial Payment agreement has been received

Regular business hours are described as those hours followed by the electric and water departments, respectively. Services terminated due to nonpayment shall not be reconnected after regular business hours.

Reconnect fees are as follows:

$25.00 per service for first time disconnected in the calendar year.
$50.00 per service for the second time disconnected in the calendar year.
$75.00 per service for the third time disconnected in the calendar year.
$100.00 per service for the fourth or more time disconnected in the calendar year.

It is not our intention to cause hardship to our customers. It is to the benefit of the City of St. Clairsville as a whole to collect revenues due in our effort to keep rates and costs down. We very much appreciate your cooperation and your continued good payment practices.