We would like to take this opportunity to express our appreciation to those customers who faithfully remit payment on their utility account in a timely manner. Your timely payments help in our efforts to keep operating costs to a minimum. However, as with most enterprises, there are those accounts that remain outstanding and face termination of services due to nonpayment.
Delinquent accounts are notified with a Disconnect Notice issued at the end of the month. This notice applies a 10% penalty and extends the payment period to the 11th of the month. If the 11th of the month falls on a Saturday, the payment will be due on Friday. If the 11th of the month falls on Sunday, the payment would be due on Monday, Tuesday if Monday is a holiday.PROPERTY OWNERS WILL RECEIVE AN "OWNER'S COPY" OF A TENANT'S DISCONNECT NOTICE PROVIDED THE CURRENT PROPERTY OWNER'S INFORMATION IS ON FILE. PROPERTY OWNERS DO NOT RECEIVE A NOTICE IF THEIR TENANT IS CURRENT WITH THE BILL. A review of all unpaid delinquent accounts with a balance above $50.00 is completed on the first business day following the due date. Termination of services will occur the next business day. Customers needing assistance with payment of their bill are encouraged to call one of the agencies listed on the back of the regular monthly bills. Click here to see the back of the bill.
Ordinance 2003-39 states that services that have been terminated due to nonpayment may be reconnected during regular business hours provided:
Reconnect fees are as follows: $25.00 per service for first time disconnected in the calendar year.