For possible financial assistance with your utility bill, please contact the following agencies:
- Community Action Commission (740-695-0293)
- United Way (304-233-6300)
- Salvation Army (740-676-6225)
- for veterans only, Belmont County Veterans Services (740-325-1042)
Finally, you may contact the church of your choice since most local churches work with the Council of Churches to provide partial assistance for this purpose.
A hearing may be requested when there is an irreconcilable failure of agreement between the Municipal Utilities Office staff and customer. Any request for a hearing must be submitted in writing to the Municipal Utilities Office within two (2) business days of the termination date. Current charges must be paid as a hearing pertains to the delinquent amount due. Hearing issues shall include, but will not be restricted to:
- disputes as to amount due
- medical hardship
- financial hardship
- other reasonable cause
Payment must be received by the Municipal Utilities Office by 4:30 PM on the due date to avoid the 10% penalty.
Failure to receive the utility bill does not waive the penalty.