Termination of Utility Services
We would like to take this opportunity to express our appreciation to those customers who faithfully remit payment on their utility account in a timely manner. Your timely payments help in our efforts to keep operating costs to a minimum. Unfortunately, there are accounts on occasion that face termination of services due to nonpayment.
Customers with delinquent accounts are notified with a Disconnect Notice which is issued at the end of the month. The Disconnect Notice also applies a 10% penalty and extends the payment period to the 11th of the following month. If the 11th of the month falls on a weekend, the payment would be due the next business day (specifically, Monday) or on Tuesday if the Monday is a federal holiday.
PROPERTY OWNERS WILL RECEIVE AN “OWNER’S COPY” OF A TENANT’S DISCONNECT NOTICE PROVIDED THE CURRENT PROPERTY OWNER’S INFORMATION IS ON FILE. PROPERTY OWNERS DO NOT RECEIVE A NOTICE IF THEIR TENANT IS CURRENT WITH THE UTILITY BILL.
A review of all unpaid delinquent accounts is completed on the first business day following the 11th of the month or due date. Termination of service for outstanding delinquent balances will occur the next business day following the review.
PLEASE NOTE: If the electric or water is shut off at the service address, there is a $50 nonrefundable fee for each service which is due and payable prior to reconnect.
Customers needing assistance with payment of their bill are encouraged to call one of the agencies listed on the back of the regular monthly utility bill.
City Code section 945.03 states that services terminated due to nonpayment may be reconnected during regular business hours* provided:
- The delinquent portion of the account is paid in full.
- Reconnect fees are paid in full.
- Payment of the first amount due on a Partial Payment agreement has been received.
*Regular business hours are described as those hours followed by the Electric and Water Departments respectively, specifically no reconnections after 3:00 PM. Services terminated due to nonpayment shall not be reconnected after regular business hours.
The City of St. Clairsville does not intend to cause hardship to our customers. Rather, all City residents benefit from lower rates and costs when utility bills are paid on time. We appreciate our customers’ cooperation and continued good payment practices.