City of St. Clairsville
City of St. Clairsville

Municipal Utilities Office

For after-hours emergencies for electric, water or sewer service, please call 740-695-1410 to connect with the City’s answering service.  We ask that you no longer call 740-695-0123 to report utility problems.

General Information

St. Clairsville Municipal Utilities
PO Box 537
100 North Market Street
St. Clairsville, Ohio 43950

Office Hours: Monday – Friday, 8:30 AM – 4:30 PM. Closed Saturday, Sunday, and Federal Holidays.
Phone: 740-695-1410
Email: stcutility@stclairsville.com

Rates & Information

Drinking Water Quality

Payment Options

Utility payments are accepted during normal business hours at the Municipal Building or can be mailed to:

St. Clairsville Municipal Utilities Office
PO Box 537
100 North Market Street
St. Clairsville, OH 43950

To speak to a staff member in the Municipal Utilities Office concerning your bill, please call 740-695-1410. Regular business hours are 8:30 AM to 4:30 PM on Monday through Friday. The office is closed on Saturday, Sunday and federal holidays.

Drop Box

Customers have a 24/7 drop box in the one-way alley behind the Municipal Building as a payment option; only payments by personal check or Money Order can be placed in this drop box.

Payments deposited here will be credited to accounts on the following business day.

Utility payments also are accepted through the City’s web site by clicking on the “Online Bill Pay” box at the top of the home page or using the link below to access the utility account. Credit cards accepted are Visa, Mastercard, American Express, and Discover.  A convenience charge will be added for this service.  A charge of $20.00 per Credit Card Chargeback Return will be assessed to the customer’s account, and a charge of $35.00 will be assessed for any EFT/ACH Return.  If questions, please call the Municipal Utilities Office on 740-695-1410.

Online Bill Pay

Paperless Billing

Municipal Utilities offers Paperless Billing to our new and existing customers. If you wish to change from a standard paper bill which is mailed through the post office to a Paperless Billing, please log into www.stclairsville.com.

Automatic Payment

Utility payments can be automatically deducted from a checking or savings account of the customer’s choice. To sign up for the ACH program, print the application below, complete and sign it, and return it to: St. Clairsville Municipal Utilities Office, PO Box 537, 100 North Market Street, St. Clairsville, Ohio 43950.

Payment Assistance

For possible financial assistance with your utility bill, please contact the following agencies:

  • Community Action Commission (740-695-0293)
  • United Way (304-233-6300)
  • Salvation Army (740-676-6225)
  • for veterans only, Belmont County Veterans Services (740-325-1042)

Finally, you may contact the church of your choice since most local churches work with the Council of Churches to provide partial assistance for this purpose.

A hearing may be requested when there is an irreconcilable failure of agreement between the Municipal Utilities Office staff and customer. Any request for a hearing must be submitted in writing to the Municipal Utilities Office within two (2) business days of the termination date. Current charges must be paid as a hearing pertains to the delinquent amount due. Hearing issues shall include, but will not be restricted to:

  • disputes as to amount due
  • medical hardship
  • financial hardship
  • other reasonable cause

Payment must be received by the Municipal Utilities Office by 4:30 PM on the due date to avoid the 10% penalty.

Failure to receive the utility bill does not waive the penalty.

Termination of Utility Services

We would like to take this opportunity to express our appreciation to those customers who faithfully remit payment on their utility account in a timely manner. Your timely payments help in our efforts to keep operating costs to a minimum. Unfortunately, there are accounts on occasion that face termination of services due to nonpayment.

Customers with delinquent accounts are notified with a Disconnect Notice which is issued at the end of the month. The Disconnect Notice also applies a 10% penalty and extends the payment period to the 11th of the following month. If the 11th of the month falls on a weekend, the payment would be due the next business day (specifically, Monday) or on Tuesday if the Monday is a federal holiday.

PROPERTY OWNERS WILL RECEIVE AN “OWNER’S COPY” OF A TENANT’S DISCONNECT NOTICE PROVIDED THE CURRENT PROPERTY OWNER’S INFORMATION IS ON FILE. PROPERTY OWNERS DO NOT RECEIVE A NOTICE IF THEIR TENANT IS CURRENT WITH THE UTILITY BILL.

A review of all unpaid delinquent accounts is completed on the first business day following the 11th of the month or due date. Termination of service for outstanding delinquent balances will occur the next business day following the review.

PLEASE NOTE: If the electric or water is shut off at the service address, there is a $50 nonrefundable fee for each service which is due and payable prior to reconnect.

Customers needing assistance with payment of their bill are encouraged to call one of the agencies listed on the back of the regular monthly utility bill.

City Code section 945.03 states that services terminated due to nonpayment may be reconnected during regular business hours* provided:

  1. The delinquent portion of the account is paid in full.
  2. Reconnect fees are paid in full.
  3. Payment of the first amount due on a Partial Payment agreement has been received.

*Regular business hours are described as those hours followed by the Electric and Water Departments respectively, specifically no reconnections after 3:00 PM. Services terminated due to nonpayment shall not be reconnected after regular business hours.

The City of St. Clairsville does not intend to cause hardship to our customers. Rather, all City residents benefit from lower rates and costs when utility bills are paid on time. We appreciate our customers’ cooperation and continued good payment practices.

Sign Up For Code Red

Want to get notified of utility service interruption? Sign up for CODE RED. In the event of a problem, the City identifies the streets or neighborhoods most likely to be impacted. Then, the CODE RED system will make residents aware of problems with the City’s water, sewer or electric utilities.

More Information

New Construction Information

Please call the City’s Municipal Utilities Office on 740-695-1410 for information on Utility Policies.

Permit Prior to Construction / Zoning Permits: Please contact the Planning & Zoning Administrator on 740-695-1953 to discuss requirements and fees.