City of St. Clairsville
City of St. Clairsville

Municipal Utilities Office

For after-hours emergencies for electric, water or sewer service, please call 740-695-1410 to connect with the City’s answering service.  We ask that you no longer call 740-695-0123 to report utility problems.

General Information

St. Clairsville Municipal Utilities
PO Box 537
100 North Market Street
St. Clairsville, Ohio 43950

Office Hours: Monday – Friday, 8:30 AM – 4:30 PM. Closed Saturday, Sunday, and Federal Holidays.
Phone: 740-695-1410
Email: stcutility@stclairsville.com

Rates & Information

Drinking Water Quality

Payment Options

Utility payments are accepted during normal business hours at the Municipal Building or can be mailed to:

St. Clairsville Municipal Utilities Office
PO Box 537
100 North Market Street
St. Clairsville, OH 43950

To inquire about your bill, please contact a representative in the Municipal Utilities Office at 740-695-1410. The office operates during regular business hours from 8:30 AM to 4:30 PM, Monday through Friday. Please note that the office is closed on Saturdays, Sundays, and federal holidays.

Drop Box

Customers have a 24/7 drop box in the one-way alley behind the Municipal Building as a payment option; only payments by personal check or Money Order can be placed in this drop box.

Payments deposited here will be credited to accounts on the following business day.

Utility payments can be made through the City’s website by clicking on the “Online Bill Pay” box at the top of the homepage or by using the link below to access your utility account. We accept credit cards, including Visa, Mastercard, American Express, and Discover. Please note that a convenience fee will be applied for this service.  If a credit card chargeback occurs, a fee of $20.00 will be charged to the customer’s account. Additionally, a fee of $35.00 will apply for any returned EFT/ACH transactions.  For any questions, please contact the Municipal Utilities Office at 740-695-1410.

Online Bill Pay

Paperless Billing

Municipal Utilities provides Paperless Billing for both new and existing customers. If you would like to switch from a standard paper bill, which is sent through the postal service, to Paperless Billing, please log in at www.stclairsville.com.

Automatic Payment

Utility payments may be automatically deducted from the checking or savings account of your preference. To enroll in the Automated Clearing House (ACH) program, please print the application provided below, complete all required sections, sign the document, and return it to the following address: St. Clairsville Municipal Utilities Office PO Box 537 100 North Market Street St. Clairsville, Ohio 43950.

Payment Assistance

For possible financial assistance with your utility bill, please contact the following agencies:

  • Community Action Commission (740-695-0293)
  • United Way (304-233-6300)
  • Salvation Army (740-676-6225)
  • for veterans only, Belmont County Veterans Services (740-325-1042)

Finally, you may contact the church of your choice since most local churches work with the Council of Churches to provide partial assistance for this purpose.

A hearing may be requested when there is an irreconcilable failure of agreement between the Municipal Utilities Office staff and customer. Any request for a hearing must be submitted in writing to the Municipal Utilities Office within two (2) business days of the termination date. Current charges must be paid as a hearing pertains to the delinquent amount due. Hearing issues shall include, but will not be restricted to:

  • disputes as to amount due
  • medical hardship
  • financial hardship
  • other reasonable cause

Payment must be received by the Municipal Utilities Office by 4:30 PM on the due date to avoid the 10% penalty.

Failure to receive the utility bill does not waive the penalty.

Termination of Utility Services

We would like to take this opportunity to express our sincere appreciation to our customers who consistently remit their utility account payments promptly. Your timely payments significantly contribute to our efforts in maintaining operating costs at a minimum. Regrettably, there are instances where accounts may face service termination due to nonpayment.

Customers with delinquent accounts are notified with a Disconnect Notice, which is issued at the end of the month. The Disconnect Notice also applies a 10% penalty and extends the payment period to the 11th of the following month. If the 11th of the month falls on a weekend, the payment would be due the next business day (specifically, Monday) or on Tuesday if the Monday is a federal holiday.

PROPERTY OWNERS WILL RECEIVE AN “OWNER S COPY” OF A TENANT’S DISCONNECT NOTICE PROVIDED THE CURRENT PROPERTY OWNER’S INFORMATION IS ON FILE. PROPERTY OWNERS DO NOT RECEIVE A NOTICE IF THEIR TENANT IS CURRENT WITH THE UTILITY BILL.

A review of all unpaid delinquent accounts is completed on the first business day following the 11th of the month or due date. Termination of service for outstanding delinquent balances will occur the next business day following the review.

PLEASE NOTE: If the electric or water is shut off at the service address, there is a $50 nonrefundable fee for each service which is due and payable prior to reconnect.

Customers needing assistance with payment of their bill are encouraged to call one of the agencies listed on the back of the regular monthly utility bill.

City Code section 945.03 states that services terminated due to nonpayment may be reconnected during regular business hours* provided:

  1. The delinquent portion of the account is paid in full.
  2. Reconnect fees are paid in full.
  3. Payment of the first amount due on a Partial Payment agreement has been received.

*Regular business hours are described as those hours followed by the Electric and Water Departments respectively, specifically no reconnections after 3:00 PM. Services terminated due to nonpayment shall not be reconnected after regular business hours.

The City of St. Clairsville does not intend to cause hardship to our customers. Rather, all City residents benefit from lower rates and costs when utility bills are paid on time. We appreciate our customers’ cooperation and continued good payment practices.

Sign Up For Code Red

Want to get notified of utility service interruptions? Sign up for CODE RED. In the event of a problem, the City identifies the streets or neighborhoods most likely to be impacted. Then, the CODE RED system will make residents aware of problems with the City’s water, sewer, or electric utilities.

More Information

New Construction Information

Please call the City’s Municipal Utilities Office at 740-695-1410 for information on Utility Policies.

Permit Before Construction / Zoning Permits: Please contact the Planning & Zoning Administrator at 740-695-1953 to discuss requirements and fees.