City of St. Clairsille, Ohio
City of St. Clairsille, Ohio

Municipal Utilities Office

For after-hours emergencies for electric, water or sewer service, please call 740-695-1410 to connect with the City’s answering service.  We ask that you no longer call 740-695-0123 to report utility problems.

Need to report an power outage? You can now report outages using this online form.

Report a Power Outage

📢 Important CodeRED Notification Update

The City of St. Clairsville uses Belmont County’s CodeRED emergency notification system to share time-sensitive alerts related to utilities and public safety.

Belmont County has advised that a security incident affecting the CodeRED system required a system reset to ensure continued protection of user information. As a result, any resident who enrolled in CodeRED on or after March 31, 2025, must re-enroll to continue receiving notifications.

đź“Ś What this means for residents:

  • If you signed up before March 31, 2025, no action is required
  • If you signed up on or after March 31, 2025, you will need to re-enroll

This step is necessary to ensure alerts are delivered accurately and securely.

👉 Re-enroll here: [CodeRED Sign-Up Link]

If you have questions or need assistance enrolling, please contact the Municipal Utilities Office at 740-695-1410. The City of St. Clairsville does not manage the CodeRED system directly and relies on Belmont County for system administration and security.

General Information

đź’ˇ Municipal Utilities

Serving the community with reliability, accuracy, and care.

The Municipal Utilities Office manages billing and customer service for water, wastewater, and electric services. Our goal is to provide clear information, flexible payment options, and helpful support while ensuring essential services remain reliable for the entire community.

If you have questions about your account, our staff is here to help.

đź“ž 740-695-1410
🕗 Monday–Friday | 8:30 a.m. – 4:30 p.m.
đź“Ť Municipal Building | 100 North Market Street

Rates & Information

Payment Options

Utility payments may be made using any of the following methods:

🏛️ In Person or By Mail

Payments are accepted during normal business hours or may be mailed to:

St. Clairsville Municipal Utilities Office
PO Box 537
100 North Market Street
St. Clairsville, OH 43950

📬 24/7 Drop Box

A secure drop box is available 24 hours a day in the one-way alley behind the Municipal Building.

âś” Accepted: Personal checks or money orders only
đź“… Payments are credited the next business day

đź’» Online Bill Pay

Payments may be made online through the City’s website using major credit cards, including Visa, Mastercard, American Express, and Discover.

âš  A convenience fee applies
âš  Returned EFT/ACH transactions incur a $35 fee
âš  Credit card chargebacks incur a $20 fee

Utility Bill Payment

đź“„ Paperless & Automatic Payments

Paperless Billing

Paperless billing is available for both new and existing customers. To switch from mailed bills to paperless billing,

Automatic Payments (ACH)

Customers may enroll in automatic monthly payments withdrawn directly from a checking or savings account.

To enroll:

  1. Complete the ACH application
  2. Sign the form
  3. Return it to the Municipal Utilities Office – email to arobinson@stclairsville.com.

Payment Assistance

If you are experiencing financial difficulty, assistance may be available.

We encourage customers to contact the following organizations for potential support:

  • Community Action Commission – 740-695-0293
  • United Way – 304-233-6300
  • Salvation Army – 740-676-6225
  • Belmont County Veterans Services (Veterans only) – 740-325-1042

Local churches may also assist with coordinated community programs.

đź“Ś Important: Customers are encouraged to contact the Utilities Office early if they anticipate difficulty making a payment. Early communication allows for more options. Failure to receive the utility bill does not waive the penalty.

⚠️ Service Termination for Nonpayment

While we appreciate the many customers who consistently pay their utility bills on time, there are instances where service termination may occur due to nonpayment.

Customers with delinquent accounts will receive a Disconnect Notice issued at the end of the month. The notice includes:

  • A 10% penalty
  • An extended payment deadline to the 11th of the following month
    (If the 11th falls on a weekend or holiday, the due date moves to the next business day.)

Property owners will receive an “Owner’s Copy” of a tenant’s disconnect notice if the owner’s information is on file.

Reconnection

If service is disconnected:

  • A $50 nonrefundable reconnection fee per service is required
  • Reconnection occurs during regular business hours only
  • No reconnections after 3:00 p.m.

City Code Section 945.03 governs termination and reconnection procedures.

Failure to receive a utility bill does not waive penalties or disconnect procedures.

📢 Stay Informed with CodeRED

Want to receive alerts about utility outages or service interruptions?

Sign up for CodeRED, the City’s emergency notification system. Alerts are targeted to affected streets or neighborhoods and may include water, sewer, or electric updates.

More Information

New Construction Information

Please call the City’s Municipal Utilities Office at 740-695-1410 for information on Utility Policies.

Permit Before Construction / Zoning Permits: Please contact the Planning & Zoning Administrator at 740-695-1953 to discuss requirements and fees.

Drinking Water Quality